Sign Up For Daily E-Newsletter Subscription. IHG is working closely with a team of medical experts at the Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping guests safe in this new environment, which may include the following: With updated measures in place, IHG is launching a Clean Promise, which will roll out globally on June 1. “Our response to COVID-19 has always been to prioritize the health and safety of our employees, guests and partners first. Procurement of goods and services at hotel level covers all items required for operating a hotel, such as food and beverage, furniture, cleaning products, linen and electrical goods. Americas English (US) Select your regional hotel development website and language. When you join us at IHG®, you become part of … Jump to accessibility statement (accesskey 0), Annual Reports and Responsible Business Reports. IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants and going forward guests can expect to see evolved procedures in every area of the hotel, which may include the following: Enabling the personal well-being of guests and colleagues is key. Our risk management and internal control system is fully integrated with the way we run the business and how we create and protect value in pursuit of our strategic objectives. FRONT OF HOUSE - IHG BRAND STANDARDS Social distancing floor signage is in place. We’re thankful for their dedication and professionalism through this unprecedented time. In the event an overbooking occurs due to an unforeseen stay over or any other circumstance, and a room is not available to a guest holding a reservation (prior to 16.00h), or a guaranteed reservation, the hotel must do the following: part of a mixed-use project. IHG has built a stable of distinctive brands that stretches across categories and regions, with an especially robust focus on China and luxury resorts, as well as its Kimpton brand of chic properties for the jet set. Our culture, values and behaviours, establish authorities, capabilities and appropriate incentives for empowered and agile decision making across our portfolio of risks by teams across IHG, supported by functional expertise. Brand Central is your global 'one-stop' resource for all the latest brand materials, information and tools fundamental in brand delivery. First Hospitality has revealed its Cleanliness First Plan, developed with Ecolab, which provides hotels with a comprehensive and operationally sustainable guide to maintaining a safe environment for employees and guests as COVID-19 travel restrictions ease. About Us Bringing True Hospitality to the world. Technologies have developed, and reading Ihg Standards Manual Best Edition books might be easier and easier. Hotel Business Editor-in-Chief Christina Trauthwein shares highlights of the January/February 2021 issue, which features a cover story on the hotel industry outlook for 2021, with statistics and expert analysis as to what recovery will look like and when. follow our COVID-19 health and safety measures so that, together, we can continue to offer a healthy and safe home from home experience whilst staying with us. Formal and informal monitoring, reporting and assurance arrangements enable the Board and Executive Committee to maintain ongoing oversight of key areas of uncertainty and the effectiveness of our risk management and internal control arrangements. AVAILABILITY: IHG Brand Safety Standards Flashcards | Quizlet IHG ® at a glance IHG is one of the world’s leading hotel companies, committed to providing True Hospitality for everyone. Responsibilities include approving (or not approving) project plans, design boards, life safety plans and other related project submittals for a broad range of complex PIP and ND projects to ensure conformance with Hotel Brand Vision and Hotel Design Guidelines, Hotel Brand Standards, IHG Brand Safety Standards, ADA requirements, and other related design … Building a brighter future: An open letter from our CEO, IHG Hotels & Resorts reveals guests' growing passion to travel better, Journey to Tomorrow: IHG Hotels & Resorts publishes series of ambitious commitments to drive change for people, communities and the planet, IHG® Celebrates Seventh Straight Year as a Best Place to Work for LGBTQ Equality. Appendix 1 forms part of IHG s Brand Safety Standards. Our hotels and colleagues are focused on bringing our great brands to life for millions of guests all over the world. Download brand brochures and other development information about IHG® hotels. While many competitors were forced to close some or all locations, ESA locations have remained fully open to serve the needs of essential workers and travelers. Minimum standard requirements for safety, courtesy, cleanliness, comfort and state of repair must be maintained at all times. While on-property, hotel teams will also appoint Clean Champions to continue building the culture of clean instilled in IHG hotels around the world. Serve as a recognized architectural, design and construction expert for a segment of mid-scale or upscale IHG brand hotels. As well as creating the right experience, we take the safety and security of guests, colleagues and visitors to IHG branded hotels very seriously, and take active steps to help our hotels measure and manage their impact on the environment. However, there is a routine that most of our people will try and stick to. Standard. Its flagship brand, Intercontinental Hotels and Resorts remains one of the most recognizable and prestigious brands in prime locations within gateway cities. Featuring 131 keys with scenic city views, the hotel is located on Chandigarh- Ambala highway connecting the city of … IHG employs a team of global risk specialists to coordinate and monitor a safety and security management system. follow our COVID-19 health and safety measures so that, together, we can continue to offer a healthy and safe home from home experience whilst staying with us. We ensure that our expectations are clear to all that we work with, be that colleagues, owners, investors or suppliers, and that we operate our business in a fair and robust manner. Its cleaning and safety protocols should apply across brands, with possible differences in policies at the Six Senses and Regent Hotels brands, which are relatively recent luxury brand acquisitions by IHG. Learn more about our approach to risk management. This program will be in place for the June reopening of OHM’s Atlantic Coast properties, including the Ocean House and Weekapaug Inn, both in Westerly, RI. Hotel companies’ similar new and heightened health and safety standards don’t leave a lot of room for brand distinction unless the brand is … Located in the Embassy District and with close proximity to Lusaka National Museum, the new Holiday Inn Lusaka returns to the city with a fresh, vibrant and modern design for local … This program is now being expanded with additional COVID-19 protocols and best practices—many of which are already in place—to reflect the advice of the World Health Organization, Centers for Disease Control & Prevention and local public health authorities in markets around the world. IT Help Desk © 2021 InterContinental Hotels Group 2021 InterContinental Hotels Group We have policies and procedures in place regarding how personal data can be used by our corporate offices and managed hotels, as well as information security standards. As a global organisation operating in more than 100 countries, we recognise the importance and benefit of ensuring our workforce embodies the communities in which we operate. Manager, Property Improvements & Plan Review will focus primary responsibilities on either PIP discipline or Plan Review discipline as assigned per hiring manager. At IHG, we recognise the importance of maintaining the highest standards of governance to support our culture, our values and our commitment to conducting business responsibly. “We understand now, more than ever, travelers are seeking safety, trust, flexibility and a sense of escape in their choices away from home.”. The Group Board has overall responsibility for and sets IHG’s strategic direction. Our policies and standards set out our position on social, environmental and ethical issues. Its cleaning and safety protocols should apply across brands, with possible differences in policies at the Six Senses and Regent Hotels brands, which are relatively recent luxury brand acquisitions by IHG. As the world adjusts to new travel norms and expectations, IHG is enhancing the experience for its hotel guests around the world, by upgrading its cleanliness protocols and supporting guests’ personal well-being throughout their stay. First Hospitality Commits to Cleanliness First Plan The provision of goods and services by our suppliers is critical to our ongoing operations and we want to ensure we engage with suppliers who share the same commitment to responsible business as we do. 55908 - Pressure Lifting and Electrical Installations. Base Pre-Development Prototype Drawings; Full Set Prototype Drawings (Login Access Required) FF&E Guestroom Specifications (Login Access Required) The Board is supported by its other principal committees, the Audit, Corporate Responsibility, Nomination and Remuneration Committees, who assist the Board in carrying out its functions, overseeing the delivery of strategic objectives, driving sustainable value for shareholders, whilst ensuring the business is managed responsibly. Which transforms your moods and lives. These champions will focus on guests and colleagues as they navigate the new environment and help on-property teams to consistently deliver these elevated cleanliness standards. brand selector Atwell Suites avid Hotels Candlewood Suites Crowne Plaza Hotels & Resorts EVEN Hotels Holiday Inn/ Holiday Inn Resort Holiday Inn Express Hotel Indigo InterContinental Hotels & Resorts Staybridge Suites voco Hotels IHG manages thousands of hotels under the brands below. Mr & Mrs Smith hotels follow separate health & safety standards. New Health and Safety Protocols at ESA, IHG and More, Hospitality Financial Leadership: The Difference Between Expense and Investment, IHG: 60% of Guests Will Travel Better After COVID, Survey: Consumers Remain Optimistic; Long for Travel, IHG Hotels & Resorts Rebrands, Restructures, HB Exclusive: NextGuest Merges with Cendyn, IDeaS Launches Virtual Hospitality Technology Hub, Marriott’s Arne Sorenson Passes Away; Industry Reacts, Sonesta Reflags 78 of 88 Properties Added to Portfolio, SH Hotels & Resorts Names Arash Azarbarzin CEO, RobertDouglas: Lenders Express Optimism, Anticipate Increase in Hotel Lending Volumes and Values, Reception: Reduced contact at check-in, touchless transactions, front-desk screens, sanitizer stations, sanitized key cards, paperless checkout, Guestroom: Visible verification of sanitized items (e.g., glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols, use of new technology, Public Spaces and Facilities: Additional deep cleaning of high-touch surfaces, social distancing, “last cleaned” charts, best practices for pools, fitness centers and lounges, F&B: New standards and service approach to buffets, banquets, room service and catering, Cleanliness information in hotels and on IHG’s booking channels, Social distancing operating procedures and signage, Guidance on the use of protective equipment as necessary by hotel colleagues, Updated colleague training and certification, Availability of individual guest amenity cleaning kits, Hand sanitizer and disinfecting wipes available in guestrooms and at high-touch points throughout hotels. IHG enhances guest experience with new cleaning protocols, service standards and partners, and launches a Clean Promise to give guests confidence as they re-establish travel norms As the world adjusts to new travel norms and expectations, IHG® Hotels & Resorts is enhancing the experience for its hotel guests around the world, by redefining cleanliness and supporting … IHG Upgrades Cleaning Protocols Ihg brand specifications - 190707 - scribd IHG Brand Specifications - 190707 Strict adherence to specific Express Prototype design standards. We manage safety and security through a global management system that includes Brand Safety Standards and a suite of risk guidance, training and toolkits that are available to all hotels. Provides technical support to new build, conversion, re-branding, and refurbishment projects in line with IHG brand standards; Prepares engineering services briefs for Consultants on new projects and reviews and comments on consultants’ designs in terms of economy, appropriateness in design, budget and operational issues. The OH Well program was developed based on information from leading authorities in health and epidemiology, state and government guidelines, plus the creativity and knowledge of the expert teams at the properties. IHG Overbooking Brand Standards: DISHONOURED RESERVATIONS. Information and guidance in digital and/or paper form, where necessary, are in place to increase staff This ensures their shift runs smoothly while staying motivated to provide the best experience possible to … Standard: Pressure, lifting and electrical installations, that incorporate safety devices, must be tested and maintained in accordance with manufacturers' instructions. IHG Brand Safety Standards Flashcards | Quizlet Ihg Standards Manual Best Edition is effective, because we can get too much info online in the resources. Leading this work is IHG’s new Global Cleanliness Board, a group of IHG experts in operations, health, safety and guest experience, working with new external specialists, including James Merlino, chief clinical transformation officer at Cleveland Clinic, to define solutions, best practice and implement processes. The following INTERCONTINENTAL HOTELS RESORTS BRAND STANDARDS MANUAL PDF E-book is listed within our database as --, with file size … Denham, United Kingdom, 2021-Feb-11 — /Travel PR News/ — IHG® Hotels & Resorts one of the world’s leading hotel companies, opens door to the newest hotel in the tricity – Holiday Inn Chandigarh Zirakpur in association with ABC Sites Pvt Ltd. The Cleanliness First Plan expands on the recommendations and guidelines from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and the American Hotel & Lodging Association (AHLA). Share price 5080.00p 17 February 2021 at 10:17. It is extremely important that our people feel comfortable reporting ethical concerns. Hotel companies’ similar new and heightened health and safety standards don’t leave a lot of room for brand distinction unless the brand is … Stay Confident will build upon the brand’s experience as the only major hotel brand to remain 100% open since the beginning of the pandemic, and the already high standards of housekeeping and hygiene at its 634 locations. 2004 InterContinental Hotels & Resorts Brand Standards INTERCONTINENTAL’S MARKET POSITION & BRAND ESSENCE POSITIONING AND BRAND ESSENCE In order to define its Positioning and Brand Essence and develop the standards to support them, it was important to have a very clear sense of how we wanted our customers to 5>view InterContinental. Go TEAM INDIGO ATLANTA MIDTOWN! IHG Best Price Guarantee All hotels worldwide must honor the IHG Best Price Guarantee which states: Every hotel reservation booked through an IHG Web site is guaranteed to have the lowest rate publicly available on the Internet. The committee meets quarterly to drive collaboration across the business, ensuring that we meet our ambitions, external commitments and targets. Mount said that using a third party to certify health and safety standards sends a positive message to guests. Using new, science-led protocols and service measures, partnering with industry leading experts Cleveland Clinic, Ecolab and Diversey, and launching a global IHG Clean Promise, the strengthened measures will give guests greater confidence and hotel teams the protection needed. “Our goal is to provide outstanding guest experiences and luxury service combined with new health standards so guests can have an enjoyable and memorable visit,” said Daniel Hostettler, OHM president/group managing director. “It demonstrates commitment to health and validates the safety … Our corporate supply chains cover procurement for our corporate offices and mainly focus on items such as technology and professional services. Here are some of them: Extended Stay America Introduces Stay Confident Find more info on IHG's Clean Promise here . Launched in 2015, the IHG Way of Clean program was developed with Ecolab and Diversey. Ocean House Management (OHM) has revealed its OH Well Program, a collection of safety and health measures for guests and associates. Celebrating our 100% score on Brand Standards and Brand Safety Standards in our first virtual IHG Quality Assurance. RM01-01 All hotels must be designed and constructed in compliance with IHG s Brand Safety Standards and other applicable codes recognized by IHG. InterContinental Hotels Group Brands IHG manages thousands of hotels under the brands below. We want everyone including guests booking via our reservation channels, members of our loyalty programmes, colleagues, shareholders and others to trust that their information is appropriately managed. We expect all our suppliers to adhere to these standards, both within their own business and across their own supply chains. IHG: Making guests’ dreams come true. IHG is committed to growth in Thailand and already has 31 hotels operating under seven brands: Six Senses, InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, and Staybridge Suites, with another 30 in the pipeline, which includes brand … increase top of mind awareness of our brand based on the size of hotel [PDF] Bmc Mini Tractor Workshop Manual.pdf Ihgstandards- ihg technical specifications - This document is provided for informational purposes, and for compliance with all IHG brand standards Our Responsible Business Governance Committee supports our Board and Executive Committee and is made up of Senior Leaders who oversee our key day-to-day responsible business activities in areas including: Cybersecurity and Information Security, Procurement, Global Risk. New standards and service approach to food and beverage including buffets, banquets, room service, and catering. Information and guidance in digital and/or paper form, where necessary, are in place to increase staff Construction & Conversion standards are outlined in the Brand Standards Design and Construction Manual. Leading this work is IHG’s new Global Cleanliness Board, a group of IHG experts in operations, health, safety and guest experience, working with new … Please note that Mr & Mrs Smith hotels are part of an IHG Rewards Program collaboration and are not IHG branded hotels; accordingly, IHG Way of Clean and the IHG Clean Promise do not apply to those properties. We embrace our responsibility to focus on ensuring that the growth of our business contributes towards the objectives of the UN Sustainable Development Goals. Hotels associated with brand partners, including Hilton, Hyatt, IHG and Marriott, are required to follow the protocols outlined by the brand in addition to the Cleanliness First Plan. We want to welcome you to a world of bringing True Hospitality to everyone. 55915 - Crisis Management Plan. The following INTERCONTINENTAL HOTELS RESORTS BRAND STANDARDS MANUAL PDF E-book is listed within our database as --, with file size for approximately 437.64 and published at 19 Oct, 2013. Kempinski Hotels OHM Introduces OH Well Program If a consumer finds a rate on a competing Web site that is lower than the lowest rate shown on the Best Available search of the IHG Web site and … MINIMUM STANDARDS To participate in Canadian Star Quality Accommodation, a property must be “ratable”, meaning the establishment meets the minimum standards for a Star Quality rating. Go to header Go to main content Go to footer IHG Design Connect. Kajonsit Singsansern, CEO, Siamese Asset, added: “We are excited to be partnering with IHG to bring Crowne Plaza Bangkok Rama 9 to life. All staff members will go through COVID-19 training prior to opening and will sign a “healthcare commitment,” including temperature taking, hand washing and other health practices. In-charge for IHG Brand safety standards/Risk Management system and HACCP based Food Safety Management System for Holiday Inn Express portfolio in the SWA region. IHG has a long-standing commitment to rigorous cleaning procedures. Our Responsible Business Committee reviews and advises the Group Board on IHG’s corporate responsibility objectives and strategy, including its impact on: environmental, social, community and human rights issues; its approach to sustainable development and responsible procurement; and stakeholder engagement in relation to the Group’s approach to responsible business. EXTERNALS The hotel surroundings must blend with the landscaping requirements set as per standard Where appropriate, live plantings at a semi-matured height are required at the street The program includes added processes for all areas of the hotels including guestrooms, public areas, activities and dining. We take steps to ensure that there is a culture of responsible business across our business and that our employees act with integrity. We pride ourselves on a respectful and diverse culture, which is central to our purpose of providing True Hospitality for Good. At IHG no day is exactly the same, that’s the beauty of hotel life. IHG® Hotels & Resorts (InterContinental Hotels Group), one of the world’s leading hotel companies, today announced the opening of the newly built 162-room Holiday Inn Lusaka, Zambia. Our growth ambition in a fast-moving and our innovative business environment means that we must consider risk as a central part of the definition and execution of our strategy. This is a simple but powerful purpose, centered on creating great guest experiences and recognizing, respecting and understanding people. FRONT OF HOUSE - IHG BRAND STANDARDS Social distancing floor signage is in place. The bedrock of our culture is our Code of Conduct, which sets out our commitment to operating honestly and with the highest ethical standards. NATIONAL REPORT—As the hotel industry readies for its reopening from the devastation of the COVID-19 pandemic, a number of companies are implementing new cleanliness and safety protocols so that they will be ready for the return of employees and staff. IHG Brands your B2B partner with Fool-Proof formula for Modern lighting, electrical, decorative, architectural segments, signs and digital signage, furniture, home automation and improvement. Our supply chain activities are split into two broad categories – corporate supply chains and hotel supply chains. Brand Central provides you with global and region specific brand materials and assets which include hallmarks, programs, tools, visual identity guidelines, artwork, logos, photographs, videos and templates. 6. As a result, the brand was one of the first hotel companies to establish enhanced cleaning protocols. To facilitate to this, we have a confidential reporting channel which provides colleagues with a means to share any ethical concerns they may have. Extended Stay America (ESA) has launched the Stay Confident initiative to focus on the health, safety and comfort of its guests. In addition to adhering to strict CDC guidelines when it comes to the health and safety of employees and guests, some hotel brands including InterContinental Hotel Group (IHG… Records of testing must be maintained. Liked by ARTHUR ''Art'' … The privacy and security of personal data is very important to us. IHG continues to seek further expansion for the brand across the country as the upscale segment continues to grow. Core components of the Cleanliness First Plan: “We’ve been developing and implementing these new hygiene standards and training at First Hospitality hotels since March,” said Paul Hitselberger, COO of First Hospitality. New updated files for ihg brand standards manual; Ihg Brand Standards Manual. The property teams at all OHM Rhode Island hotels are planning to reopen in June, pending state guidelines. Stay Confident includes three focus areas—Stay Safe, Stay Healthy and Stay Comfortable— with the goal of ensuring the overall well-being of its guests. They have helped refine these best practices, and we’re confident moving into this next phase.”. Our Supplier Code of Conduct sets out the requirements, principles and values that IHG has adopted to promote ethical conduct in the workplace, safe working conditions in the supply chain, treatment of persons with respect and dignity, and environmentally responsible practices. The Code help us to act responsibly and sets out the value we place on being trusted by our employees and guests, those who do business with us, and the communities within which we work.