The last time I heard from them was the day the notary took check. After that though, each time it got close to closing, the underwriter supposedly got confused or needed photographic evidence of something or wants the appraiser to go back a third time, etc. 75 other reviews that are not currently recommended, in Debt Relief Services, Financial Advising, Lawyers. These non-conventional loans are secured by the Federal Housing Administration and are funded by private lenders. My lender worked very hard and delivered. Copyright © 2004–2021 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Preapproval and the first week or so went smoothly but not so much after that. The company has 148 loan officers and 5 branches. Finally, when the buyer got them everything they had been asking for, and the lender rep couldn't think of anything else, the underwriters decided they couldn't offer the loan without a co-signer. Does Zillow Home Loans have the cash flow to fund all of the mortgages they've pre-approved? In the end I worried for nothing. Zillow Home Loans. I don't believe anything they are telling me. Zillow (Canada), Inc. holds real estate brokerage licenses in multiple provinces. Have you worked here? Everything was going extremely well in the beginning then towards the end when it counted and we needed answers  it all fell off the cliff. FHA Loans . Had I not escalated we would not have hit the closing date and there was another full price cash offer behind ours so we could have lost the house.After we closed our Loan Officer called and told my husband that he figured I was stressed out but that he had things under control the entire time...not so much. Consumers selling or buying a home directly through the Zillow Offers program may experience a streamlined, simpler real estate transaction by using Zillow Home Loans for their financing needs. Here’s Exactly What to Write to Get Top Dollar, Senior Data Scientist, Product Inter­views, How To Follow Up After an Interview (With Templates! Worried, worried, worried. It is our goal to provide the highest level of support and we do apologize for the actions of the loan officer. What I learned from this experience is to go to a credit union for small mortgages. ), 7 of the Best Situational Interview Questions. They kept saying they were going to get us the documents we needed for over a week and did not see anything until the day of closing and it wasn't even the documents we needed. Free and open company data on Georgia (US) company Zillow Home Loans, LLC (company number 08067531), 10975 El Monte St, Overland Park, KS, 66211, USA We seek to transform the consumer mortgage experience by moving closer to the real estate transaction. Lots of reserves. The first week they were on the ball. There were so many unbelievable incidents that popped up during our time with ZHL but the most notable was being accused of hiding over 500+ judgments that popped up (not one of them belonged to my husband or myself) when trying to secure the title. An absolutely rubbish lender who didn't communicate well, strung everyone along, and made the process the worst i've ever seen.Also, their fees were outrageous. Then, when they’re ready to buy, Zillow Home Loans can help with mortgage financing. Worried, worried, worried. Low DTI. He gave me one quote and when I asked him to increase the money out I never heard back from him. Starting from the top, management is heavily invested to keep a positive culture striving to elevate each individual with sustainable goals, inclusion and support teams. Well I just finished applying, got approved and a great new rate. Not only did they blow every deadline (as other reviews have said), but they underestimated my closing costs by over $8,000. The company's filing status is listed as Active and its File Number is R21450446. Deal with them at your own risk. Zillow Home Loans (ZHL) is a rapidly growing national provider of online mortgage lending services, located in Overland Park, KS. Founded in 2000 as Mortgage Lenders of America, we became a Zillow Group company in 2018. Even have the utilities in the new place in my name and movers Saturday. So, the question is - Is Zillow past it's capacity to fund even small loans that are ridiculously over secured?Update:By some miracle, the closing papers finally arrived yesterday afternoon. If you'll send your full name and phone number to ZHLCustomerSupport@zillo…, we'd like the opportunity to discuss this further and learn more about the specifics of your situation. They will waste your time and money. Closing wont be for another month -fingers crossed. We appreciate your business and want to thank you for bringing these items to our attention. I applied for the loan at the beginning of December. Their interest rates are lower, they can move faster, and they're motivated to get it done. It was dragged out for 3 months, continuously having to push out the closing date. Zillow Home Loans, Zillow’s affiliated lender, provides mortgage pre-approvals and financing; Zillow Closing Services, Zillow’s affiliated title and escrow provider, offers title and closing services; and Zillow Premier Agent offers support through a trusted network of real estate professionals. Our experience was extremely disappointing and frustrating. In the end I worried for nothing. Competitors: NASB Financial, Veterans United Home LoansCreate Comparison, I have been working at Zillow Home Loans full-time for less than a year, I applied through a recruiter. We were asked multiple times for the same documentation with no explanation why until we asked and then additional clarification was provided. We appreciate your feedback and will look into what occurred in relation to your particular case. According to Zillow, borrowers may still use Zillow’s mortgage marketplace to shop for a lender and loan for any home purchase or refinanced loan. The worst experience and the most stress I have ever had. We had been talking about getting a clear to close for over a week and the lender didn't say peep about zillow not doing that type of documentation. After that, downhill fast. "Very happy with my new loan. Learn more. TREC: Information about brokerage services, Consumer protection notice California DRE #1522444 Zillow Offers is … We pride ourselves on always giving our customers exceptional customer service during the mortgage lending process, therefore, we deeply regret that you have experienced anything less than that. Learn how to enable cookies. I can continue and continue. He was extremely condescending and said we would need to go to court to resolve all of these issues even though none of them were for us! If I did get any response it was only through email with a very vague answer. He changed the terms of my loan multiple times without telling me, lied to me repeatedly, was consistently unresponsive, and extremely rude and degrading when I tried to get updates on the status of my loan. Find great Dana Point, CA mortgage lending professionals on Zillow like Bydand Home Loans LLC. Well two months since I began this exercise, thinking it would be different. We want all our customers and agents to have a pleasing and easy mortgage process. To this day, I have not been contacted by Zillow to give me closing information. They wanted an example where you were placed with a difficult situation at work, and how you handled it? We want all our customers and agents to have a pleasing and easy mortgage process. Zillow Home Loans, LLC provides loans to borrowers who wish to buy or refinance a home. Allison, we deeply regret this was your experience with Mortgage Lenders of America. All of your comments have been reviewed by management and we will be working with all our teams to ensure communication is professional and team-oriented. Thought all was great until closing time arrived and now everything is being put off with only promises. We were waiting on a clear to close document to finish off this deal and found out from the manager that they do not do clear to close documents the DAY OF CLOSING! ZHL Zillow Home Loans, LLC Remote * (Irvine,CA) About the team Zillow Group is on the front lines of radically redefining how consumers buy, sell, and finance homes. Zillow, Inc. holds real estate brokerage licenses in multiple states. Hello Sarah, I apologize you were unhappy with your experience with Zillow Home Loans. Share a Photo. It was dragged out for 3 months, continuously having to push out the closing date. They kept saying they were going to get us the documents we needed for over a week and did not see anything until the day of closing and it wasn't even the documents we needed. ""We should be able to do that. You dont know it's a lemon at first but when you take it off the lot you get a piece of shit thanks Jared Green. Thought all was great until closing time arrived and now everything is being put off with only promises. Current Employee - Mortgage Loan Officer in Irvine, CA. Let us help you find the right mortgage for you. He actually called to accuse us of hiding this information from him! '"I need a 30 day close. Most of the time we had to reach out for updates only to find out some additional documentation/info was needed. Does Zillow Home Loans have the cash flow to fund all of the mortgages they've pre-approved? I can continue and continue.I have to admit, I am not the best person to write review. I was constantly having to  call because the two people I dealt with would give different information. We'd like to learn more about your specific situation. Please have your client reach out to us at zillowhomeloans.com/cont… or email us at yelpreviewszillowhomeloa…. He accidentally deleted my application and I had to redo it. In the closing documents, they had THE WRONG CLOSING DATE. And then he tells me they don't lend to LLC's! The first was date was missed because the appraiser couldn't get into all of the units and needed to return. Please be assured that all concerns regarding the loan officer's integrity or level of professionalism have been addressed internally. Very diligent.I asked for 2 weeks what else I needed to provide and was told I was good. He was apologetic and I was forgiving. If you'll send your full name and phone number to. Specialties: Zillow Home Loans, LLC provides loans to borrowers who wish to buy or refinance a home. Buyer went through inspection and appraisal, so that money is now wasted. After reading these reviews I am really concerned because I am having the same nightmare experience. ""No problem. Even have the utilities in the new place in my name and movers Saturday. My loan funded a month ago. Tony Powell (NMLS ID #1672578) was the least professional individual I have ever worked with. Tell us who you are and a Glassdoor Sales Representative will get back to you right away. SEATTLE, Dec. 21, 2020 /PRNewswire/ -- The for-sale housing market showed incredible strength in 2020, and Zillow® predicts 2021 will be even stronger.. Demand continues to grow, and is expected to surge in the cities as economies reopen. Other Lenders on Zillow. But it is definitely a shop run by underwriting power-trippers.I would not use them again. Thought all was great until closing time arrived and now everything is being put off with only promises. Want to run as far away from them as I can get. 10975 El Monte St Overland Park, KS 66211, Find more Mortgage Lenders near Zillow Home Loans. Then at the very last minute (CD) I discovered that they didn't do an MI option I had requested and assumed I had all along.My LO was very responsive. Please be assured that all concerns regarding the loan officer's integrity or level of professionalism have been addressed internally. Buy the home you want with a lender you trust. The DAY OF they changed the points on the loan amount in turn costing my clients more money they they had signed off on.Moral of the story I recommend NOT using zillow lending. Then it went south from there. Zillow Home Loans Helpful guidance to simplify your home-buying journey . Finally, when the buyer got them everything they had been asking for, and the lender rep couldn't think of anything else, the underwriters decided they couldn't offer the loan without a co-signer.Why wait all that time and drag the buyer through all this only to tell them at the end there was no way they'd qualify on their own? Anthony Vaughan Senior Mortgage Loan Officer at Zillow Home Loans, LLC NMLS# 1776347; Sheri Watson Senior Mortgage Loan Officer at Zillow Home Loans NMLS#1662452 ""We need to push one day. Well, besides getting a wonderful house, experience to deal with. Every time MLOA were given one item they requested, they came up with something new they wanted. Worst experience! He helped get the interviews setup, and is a clear and accurate communicator. All answers shown come directly from Zillow Home Loans Reviews and are not edited or altered. Get started today! We’re committed to delivering best-in-class service and. As a company that simply ignores it's customers? I wish I'd gone with a different company more than anything. We appreciate your feedback and are working to improve communication surrounding loan servicing after your loan is complete with Zillow Home Loans, LLC. Basic FHA Loan Requirements . We appreciate the feedback both positive and negative and will use it to improve the experience, we hope in the future you give us a second chance. This is total fraud right here. Lower interest rate then Quicken Loan, and very little expense to refinance with J.B. Nutter vs. a lot of money to refinance with Quicken Loans. See All Photos See All. This place is a SCAM, they ask for more and more paperwork, we jumped through hoops then in the 11th hour, decided to switch the deal. Our hands are tied often by regulations that are out of our control however we are hoping to use your comments to help us better deal with similar situations in the future. It's always something that take a few days, resolves suddenly, and causes the closing date to be moved again. Most of the time we had to reach out for updates only to find out some additional documentation/info was needed. Glassdoor will not work properly unless browser cookie support is enabled. I was asking repeatedly throughout the process if everything was on track for closing and was told yes. Request information from other similar providers. Needless to say, we found another lender within hours of that phone call - they could not believe the incompetence and stupidity of this loan officer. Among the many loan opportunities available for the self-employed borrower is the Stated Income Loan, also known as the No Income Verification Loan. Jack is my agent and he was great to work with. I am an agent and this is the first time ever dealing with zillow home loans. How do I report a complaint for a lender I found on Zillow? Get pre-qualified in just 3 minutes! However, Zillow Home Loans is not restricted to Zillow Offers customers – any Zillow user can apply. I should of paid attention to the reviews. ', Hi, JD we're sorry to hear that you had this experience and will be sure to share this with our team. Beware of on-line companies. They have great benefits, such as a minimum of only 3.5% down payment. Glassdoor gives you an inside look at what it's like to work at Zillow Home Loans, including salaries, reviews, office photos, and more. Worried, worried, worried. Never working with Zillow again. Even have the utilities in the new place in my name and movers Saturday. If you use them be prepared to feel like a criminal. Zillow Home Loans Senior Data Scientist, Product Jobs, Zillow Home Loans Mortgage Loan Processor Jobs, Zillow Home Loans Executive Assistant Jobs, 9 Attention-Grabbing Cover Letter Examples, 10 of the Best Companies for Working From Home, The Top 20 Jobs With the Highest Satisfaction, 12 Companies That Will Pay You to Travel the World, 7 Types of Companies You Should Never Work For, How to Become the Candidate Recruiters Can’t Resist, 11 Words and Phrases to Use in Salary Negotiations, 10 High-Paying Jobs With Tons of Open Positions, Negotiating Over Email? We can do that. Zillow Home Loans is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. We would greatly appreciate the opportunity to discuss this further with you, please email us at ZHLCustomerSupport@zillo…. Beyond the poor communication, lack of transparency, and total disorganization - our loan officer was completely incompetent. We'd like to learn more about your specific situation. If would like to discuss this further, you can contact our customer service team directly at, Fast Installment Loans up to $2,500. Buy or sell your house with Rex Homes, a full-service real estate broker. But I think it will be not fair to keep only for myself that great experience I had with MLoA during my home buying adventure. Continue to strive for revamping the culture within the industry. Great credit. "I was a pretty clean deal. Please have your client reach out to us at. It was not easy and we had to do some work on our part but MLOA was there to help every step of the way highly recamommed them! Closing wont be for another month -fingers crossed. The company's filing status is listed as In Existence and its File Number is 0800154372. It has now been 2.5 months and 3 closing dates have passed (Jan 10, Jan 24, Feb 7). after 60 they pass it to someone else and starts all over with the same paper as before but now its expired .so of course take another 985 dollars to hold my rate and lender fees .its been five months of one more updated this and that only to get another lender fee added .my down payment has went from 10,000 down to 14,000 and still havnt close .and again after proving funds today ask for all 6 months woth of statements she has already!!!!! Want to run as far away from them as I can get. Founded in 2000 as Mortgage Lenders of America, we became a Zillow Group company in 2018. Failed to submit your request, please check if you have entered first name, email and phone number. THIS HAS BEEN A NIGHTMARE  promised 30 days to close. Zillow Home Loans is a rapidly growing national provider of online mortgage lending services, located in Overland Park, KS. Communication was TERRIBLE! Jack is my agent and he was great to work with. Do not use these folks, YOU WILL BE SORRY and waste a lot of your time. It is supposed to fund next Tuesday.Original close date: January 10. Zillow Home Loans Llc It is recommended for financing major one-off expenses, including home renovations or repairs, medical bills, repayment of credit card debt, or funding college tuition. They still had our loan in underwriting the day we were suppose to close. I repeat AT YOUR OWN RISK. Lets see if I can make this a 5 Star review or if we move the needle in the other direction. Where do they expect me to get a spare $8,000? Sold my loan to a company they swore up and down they did not deal with. I really hope you forward this message to the CEO of your company.What an abysmal experience it has been TRYING to work with Scott Ponick. Where to Start. After reading these reviews I am really concerned because I am having the same nightmare experience. Our LO did not cross reference our birthdates and SSNs with the hundreds of other people with our same last name. They keep asking and asking for more and more documents. The employees love to bash each other. Zillow home loans is comparable to a lemon car. Want to run as far away from them as I can get. If would like to discuss this further, you can contact our customer service team directly at customerservice@mloausa.…. Questions or concerns around our affiliated lender, Zillow Home Loans, LLC; Zillow Help Center. The funny thing is I am still receiving automated email from them asking me to sign more disclosures to move forward in the loan process. They love to find a rabbit hole even if it doesn't lead to anything. cant believe this i cant tell if its a scam to add fees or she just playing games .im to the point of not even wanting a house im sooooooo mad and stressed out and wasted 5 months to only find some else . It was a miracle at the end when his boss stepped in and the loan actually closed. It's the old BAIT AND SWITCH GAME. I went with Zillow, because they had a great rate and gave me a pre-approval within minutes. Zillow Home Loans, LLC is an Arizona Foreign LLC filed on December 15, 2016. 's (of Zillow Home Loans) Lending services Our experience with ZHL was absolutely horrendous. He was apologetic and I was forgiving.What's much less forgivable is that at the very beginning of the process I asked explicitly if Zillow lends to LLC's, knowing that some agencies do not. I received a home loan from zillow home loans in sept. 2020. We appreciate the feedback both positive and negative and will use it to improve the experience, we hope in the future you give us a second chance. Buyer went through inspection and appraisal, so that money is now wasted. Loan amounts range from $100,000 to $200,000, or at or under conforming loan limits within your state and county. . Working remote, not being able to completely feel the energy and community on the floor. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. When things started to get sticky the lender stopped communicating with just about everyone and  was only going through my clients and the lender was not calling me back, or any of the key players in this deal. I’m extremely excited to start, and I’m very grateful for working with Amir as my recruiter. Rate subject to change depending time of rate lock. I was told after final approval that my debt ratio was too high. Zillow Home Loans, LLC, an affiliate of Zillow Group, Inc., is a rapidly growing national provider of online mortgage lending services across the United States. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Customize your profile with branded content, Find a Great First Job to Jumpstart Your Career, Learn How to State Your Case and Earn Your Raise, Zillow Home Loans (ZHL) is a rapidly growing national provider of online mortgage lending services, located in Overland Park, KS. That's it end of story. I will give him that. I mailed that first payment out Nov. 13, 2020. He SIMPLY IGNORED ME. Well I just finished applying, got approved and a great new rate. I asked for cash-to-close estimates multiple times and was assured they were over-estimations. Zillow Home Loans™, our affiliate lender, ... Zillow Home Loans, LLC is an Equal Housing Lender, NMLS #10287 (www.nmlsconsumeraccess.org). (Extremely unprofessional). FHA loans are an awesome option when it comes to home financing. He forgot to include the point scheme in the rate. Can you please email zhlcustomersupport@zillo… with your contact information to I can review your file? This was just a day after being told our DTI was too high, when it in fact was not even remotely close to being too high. In your 10 years of working for Zillow this basic fact has never come up? I don't believe anything they are telling me. Some managing that is. It was not an easy case and nothing was straight forward. Zillow Home Loans. Is this the way your company wants to be recognized online? I should have known something to question when the first reply back on my initial inquiry was "i will make this quick and painless." He gave me confidence to take the next chapter of my career to Zillow. I have to admit after reading these ratings, I am a bit concerned. Hi, JD we're sorry to hear that you had this experience and will be sure to share this with our team. Contact the business for more information about recent service changes. Worst experience! Then the Friday before we were supposed to close the following Monday we were told an extension to the closing date would be needed. Quick Application, Repay Over Multiple Payments, "Fair dealings and real results. Zillow is TERRIBLE. Turned out a lot of the problems came from the sellers realtor. The Registered Agent on file for this company is C T Corporation System and is located at 3800 N Central Ave Ste 460, Phoenix, AZ 85012. Can you please email. I have perfect credit and was trying to do a Refi with cash out. The main reason to take out a home equity loan is that it offers a cheaper way of borrowing cash than an unsecured personal loan. He assured me that Zillow does, and so I spent a substantial amount of time working through the deal flow, on and off the phone, chasing down documents, hard pull on my credit. Then it went south from there. Thank you for your request. Transform your future!…, We're here to help educate you about the basic concepts of financial management; to…. My agent Arch slipped up a few times in this process. Yelp users haven’t asked any questions yet about Zillow Home Loans. I am very fortunate to have refinanced with J.B. Nutter…". Every time MLOA were given one item they requested, they came up with something new they wanted. Related Links. Zillow Home Loans, LLC is an Equal Housing Lender, NMLS #10287 (www.nmlsconsumeraccess.org). Zillow Home Loans, LLC is a Texas Foreign Limited-Liability Company (Llc) filed on December 16, 2002. Zillow Home Loans, LLC is a mortgage company located at 10975 El Monte St, Overland Park, KS 66211. Founded in 2000 as Mortgage Lenders of America, we became a Zillow Group company in 2018. Changes wont be saved until you sign up for an Enhanced Profile subscription. 8 Questions You Should Absolutely Ask An Interviewer. Thank you for your review, we are looking into this internally. We had been talking about getting a clear to close for over a week and the lender didn't say peep about zillow not doing that type of documentation.Funding got held up because of an error on their end and they tried blaming my clients for the underwriters fault. I went with Zillow, because they had a great rate and gave me a pre-approval within minutes. I have great credit, zero late payments, am employed, etc. They made me bring in additional closing costs. Now let's see if this all works out as planned. If you want to buy a home, I would suggest staying as far from this company, and especially Tony Powell, as possible. of America and all due to Kimberly Brown! I'm putting $210,000 down on a 4-plex and am requesting a mortgage of $75,000. SOURCE Zillow. Everything was going extremely well in the beginning then towards the end when it counted and we needed answers  it all fell off the cliff. Worst worst worst. How to Answer: What Are Your Strengths and Weaknesses? Zillow Home Loans Photos + Add Photo. Beware of on-line companies. :-(. Visit Bydand Home Loans LLC's profile on Zillow to read customer ratings and reviews. COVID-19 Update: We are still open, but for the safety of our customers, agents, and employees, Farmers agents are available online or via phone. His skirted around legality, and at times asked me to do the same. Allison, we deeply regret this was your experience with Mortgage Lenders of America. Thank you. Thanks, Cara for the review. MORTGAGE PROGRAMS * Refinance Loans * Conventional * FHA & 203K * VA 100% Financing * USDA 100% Financing * Reverse Mortgage * Home Renovation Program * New Home Construction * "All In One" Mortgage * Jumbo * Bank Statement Program Preapproval and the first week or so went smoothly but not so much after that. But everything was done great and on time.Special thanks to Ryan Lewis - loan officer, who made our impossible case possible and was so supportive, that I cannot imagine anything better. We pride ourselves on always giving our customers exceptional customer service during the mortgage lending process, therefore, we deeply regret that you have experienced anything less than that. Customer Service Representative salaries ($25k), Includes cover photos, videos, social media content, awards, and important info such as company benefits, Sync jobs automatically with your Applicant Tracking System, Target jobs to candidates based on site activity, No competing display ads or sponsored jobs on your company profile, Feature your content and jobs on up to 5 competitor profiles, Competitive intel such as profile activity and candidate demographics, Reputation monitoring (vs. competitors and by job title and location), Advanced review and interview filters with additional insights including sentiment analysis. I had a few issues on my credit report which needed to be taken off, I had earlier signed up with Lexington law - where they charge a flat fee even if there are no results. Our experience was extremely disappointing and frustrating. We were waiting on a clear to close document to finish off this deal and found out from the manager that they do not do clear to close documents the DAY OF CLOSING! Well, what can I say  if I could give -5  I would SAY 1 star is too good for these folks. A list of our real estate licenses is available here. After informing ZHL that we found another lender, miraculously our loan was almost approved! On the day of closing they had the closing disclosure which was signed by my client a few days prior and all of the sudden the numbers changed on the document AFTER my client signed. Questions or concerns around our affiliated lender, Zillow Home Loans, LLC Multifamily unit properties require more documentation than a traditional single-family home but I would like to talk to you more about your experience before Friday. We seek to transform the consumer mortgage experience by moving closer to the real estate transaction.